QSC KSUB

Booking Policy

For full details, please refer to the complete Terms and Conditions, located on page 7 of the booking agreement. Below is a simplified overview: Eligibility and Documentation: Hirers must be at least 18 years old. A valid photo ID (e.g., Victorian Driver's Licence or passport) is required. Additional documentation, such as a utility bill or bank statement matching the name and address on the ID, may be requested for equipment valued over $2,000. A valid credit or debit card is mandatory and must match the details provided. Booking Process: Bookings are confirmed only after the $50 deposit is paid and the signed paperwork is returned. Booking requests are processed by sending paperwork and an agreement for signature. The $50 deposit must be paid promptly to secure the booking. Cancellation Policy: The $50 deposit is non-refundable. Cancellations made more than 24 hours after receiving the paperwork incur a $50 administrative fee. No refunds are issued for cancellations made less than 48 hours before the scheduled pick-up or delivery. Last-minute bookings (made within 24 hours of the event) are non-refundable and must be paid in full. Failure to pay incurs daily late fees. Payment: Full payment is required before pick-up or delivery. Payments are accepted via cash or bank transfer. Equipment Return: Hire period is for 24 hours unless otherwise agreed. Late returns may incur fees or additional hire charges. Late returns during peak seasons are charged as an extra day but do not permit keeping the equipment for another 24 hours. Any delays must be reported immediately. Responsibility and Care: Once the equipment is in your possession, you are responsible for any damage, theft, or loss. Legal actions may be pursued for unresolved issues. Equipment must be returned in its original condition. Cleaning or repair fees may apply. For further clarification or questions, please reach out directly. Full Terms and Conditions can be reviewed in the booking agreement on page 7.