FREQUENTLY ASKED QUESTIONS
This section was made to provide important information to everyone as well as answering some questions to our customers.
Please check below.If you still haven’t found an answer to your question, please call us or send us an Email.
Thanks again for choosing us!
1.Which Speakers should I choose?
All our speakers are ready to party! Whether you're hosting 10 or 50 people, our speakers can handle it. Just adjust the volume to suit your space. For more details, check out our PA Speakers category.
2.Does the service include free delivery?
Absolutely! Delivery is free within a 10 km radius of our storage in Brunswick West. Please note, the free delivery applies for distances up to 10 km. If the distance is 10.1 km or more, standard delivery charges will apply.
3.How much is the bond?
No bond needed! We have a legal agreement in place to ensure both parties are covered. Just make sure to provide all the necessary details for each booking.
4.What do I need to collect my equipment?
Please bring your Australian Driver’s Licence and a Debit/Credit Card for identification when picking up or getting equipment dropped off. Without these, we can't release the equipment to you.
5.Which payment methods do you accept?
Currently, we accept Cash, Cheque, or Bank Transfer via PayID.
6.Can I request equipment that's not in the packages offered on the website?
Absolutely! Just send us a list, and we’ll provide you with a quote.
7.What other products can I consider that aren't in the packages?
Subwoofers Petrol generators Projectors + Screen Strobe lights UV lights LasersSmoke machines Disco lights Moving Head lights Plus, extra equipment and more! Just ask!
8.What happens if a speaker stops working?
If a speaker stops working after being tested in our garage, the responsibility lies with the customer. Our team will provide all the necessary information to prevent any issues, so please don't hesitate to ask questions!
9.What does a thermal overload mean?
Thermal Overload occurs when a speaker is pushed to a high temperature due to excessive volume. To avoid this, keep an eye on the red light indicator on the speaker – if it starts flashing, lower the volume a bit. For larger parties, we recommend grabbing an extra pair of speakers and a subwoofer.
10.Would you recommend a smoke machine?
Absolutely! Smoke machines create an awesome visual experience by making light beams visible. They’re safe, even for asthmatics, as they produce water vapor, not actual smoke. Just make sure your venue allows them as they can trigger smoke alarms.
11.How difficult is it to set up?
Setting up is a breeze! Just connect both speakers to a power outlet and connect your sound source (Phone/Laptop/Mixer) using two cables (one for each speaker). Remember to make the connections with the speakers off and then adjust the volume to your liking.
12.Booking Terms & Conditions
By making a booking, you (the hirer) acknowledge and agree to the following Terms & Conditions:
Hirers must be at least 18 years old and provide a valid photo I.D., such as a Victorian Driver's Licence or passport.
A bank statement or utility bill with matching address and name details to the provided photo I.D. is also required.
A valid credit/debit card is mandatory for security purposes. The details on the credit/debit card should match those on the provided photo I.D. and utility bill.
Booking Process: Once your booking is accepted, a $50 deposit is required for confirmation. You can pay this deposit via PayID (fast bank transfer) to:
PayID Number: 0401423653
Email: tomas@genesisaudio.com.au
Cancellation Policy: The $50 deposit is non-refundable. If a cancellation occurs more than 24 hours after the booking is confirmed or after the paperwork is processed and sent via email to the hirer (regardless of whether it has been signed back), administrative charges amounting to $50 will be deducted from the deposit. No refund will be issued for cancellations made less than 48 hours before the scheduled pick-up or delivery.
Payment in full is required before the scheduled pick-up or delivery of the equipment. We accept Cash and Bank Transfers as payment methods. Please ensure the payment is settled before the event date to avoid any delays or issues with releasing the equipment.
Equipment Return: Equipment is rented on a 24-hour basis, unless a different arrangement is agreed upon. For instance, equipment picked up at 10 am should be returned by 10 am the following day. We may request an earlier return if necessary. Occasionally, we offer flexibility to return the equipment on Mondays instead of the regular return day. This will be requested if necessary. In case of any delays, please contact us at 0401423653 or email us at tomas@genesisaudio.com.au.
Hirers have the option to either pick up the equipment or have it delivered through a delivery service. Once the equipment is in the client's possession or has been delivered to a specified location, any damage, theft, or loss becomes the client's responsibility. Legal actions will be taken if any of these situations are not addressed by the hirer.
Hirers are responsible for using the equipment safely and correctly, adhering to the manufacturer’s guidelines. We can offer guidance and provide a user guide from the manufacturer upon request.
All rented equipment and its accessories must be returned in the same condition as when rented out. Any repairs or necessary replacements will be charged separately. Attempting to repair the rented equipment is prohibited. We reserve the right to decide on the repair service.
Any damage to the equipment must be reported immediately by calling 0401423653 or emailing us at tomas@genesisaudio.com.au.
If the returned equipment requires cleaning, a cleaning fee will be applied. This fee can be paid in Cash or via Bank Transfer upon the equipment's return.